Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, unaltered, with all original tags and packaging. You’ll also need the receipt or proof of purchase.

For wigs, lace wigs, hair bundles, half wigs, hair extensions, and other human hair products, the hair must remain in its original condition. Lace must not be cut, trimmed, tinted, glued, or altered. Hair that has been washed, dyed, bleached, permed, cut, chemically treated, or significantly restyled may not be eligible for return.

To start a return, please contact us at support@mniowigs.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. A return shipping label may be provided where applicable. Items sent back to us without first requesting a return will not be accepted.

Customers are generally responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

You can always contact us with any return questions at support@mniowigs.com.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

When contacting us about a damaged, defective, or incorrect item, please include your order number and clear photos showing the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom-made or personalized products and items that have been worn, washed, altered, damaged after delivery, or modified from their original condition.

For human hair products, returns may not be accepted if:

The lace has been cut, trimmed, tinted, glued, or altered.
The hair has been washed or worn.
The hair has been dyed, bleached, permed, or chemically treated.
The hair has been cut or materially restyled.
Original tags, packaging, or included accessories have been removed or are missing.
The product shows signs of use, odors, makeup, styling products, or other contamination.

Unfortunately, we cannot accept returns on items clearly marked as Final Sale or on gift cards.

Please contact us at support@mniowigs.com if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

If you received the wrong item or a defective product, please contact us at support@mniowigs.com before placing a replacement order.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, where applicable, without providing a reason.

As above, your item must be in the same condition that you received it: unworn, unused, unwashed, unaltered, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

Any applicable exclusions or limitations under local consumer protection laws will continue to apply.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

Original shipping charges and return shipping costs are generally non-refundable unless the return is due to a defective, damaged, or incorrect item.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@mniowigs.com.

Order Cancellations

If you need to cancel or modify an order, please contact us at support@mniowigs.com as soon as possible.

We will do our best to accommodate your request before the order has been processed or shipped. Once an order has been shipped, it can no longer be cancelled and will need to follow our standard return process.